ComCanada offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911) service but has some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in most locations in conjunction with traditional telephone service. With both traditional 9-1-1 and E911 service, your call is sent directly to the nearest emergency response centre. In addition, with E911 service, your call back number and address are visible to the emergency response centre call-taker. With ComCanada 's 9-1-1 service, your call is sent to a national emergency call centre. The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. You should be prepared to confirm your address and call-back number with the operator. If you use a WiFi, ComCanada V-Phone or SoftPhone, your 9-1-1 calls will be routed to the national emergency response centre; however, emergency personnel do not receive your phone number or physical location information. Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again.
Remember that the 9-1-1 Dialing service will not function in the event of a power or broadband outage or if your broadband, ISP or ComCanada service is suspended or terminated.
You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the ComCanada service, of the important differences in and limitations of VoIP 9-1-1 Dialing service as compared with E911 service, as set out above.
Do Not Disturb
Tired of the phone ringing in the middle of your family dinner? With ComCanada Do Not Disturb, you can easily block all incoming calls whenever, wherever, and however you want - Plus, we make it easy for you to turn it on or off as much as you want at no extra charge.
When Do Not Disturb is on, all your incoming calls are automatically sent to voice.
You can tell who's calling you before you answer the phone. ComCanada's Caller ID will show you the name and phone number of your incoming caller on your Caller ID device whenever it is available. It's compatible with any Caller ID with Name-enabled touch-tone phone or device. It's an excellent way to manage your incoming calls.
Area Code Selection
ComCanada phone service is available nationwide, so choose a new number in your local calling area or select a number anywhere else in the country. If you would like to keep your current number, please contact our sales and we will do it for you.
ComCanada Call Waiting allows you to accept an incoming call while you're already on a phone call. This feature places your first call on hold while you answer the second incoming call. Switching Between Calls Is Easy. While you're on the phone, a beep tone alerts you to another incoming call. If available, the new phone number also displays on your Caller ID device. If you want to take the call, press the flash button or switch hook on your phone to answer the second incoming call. Calls that you do not answer go to voicemail.
Get Your Messages by Phone, Web, or Email and Stay on top of your messages in more ways than you ever thought possible. ComCanada Enhanced Voicemail gives you total control over your voicemail by phone, through email, and online. Enhanced Voicemail allows you to:
1. Play Back Your Messages Online & by Email
Now you can check your voicemails without checking your phone. Access your voicemails through your ComCanada Online Account and even play them back through your computer. We also send you an email notifying you every time you receive voicemail and attach the actual message. You'll be able to forward voicemails to others as an email attachment or even save them to your PC's hard drive. Most of the popular media player formats are supported.
2. Access Your Voicemail Box From Anywhere
Check your voicemails by phone with several access numbers across Canada, the US, and UK. Also, you can check your voicemail from any computer with Internet access by logging into your ComCanada Online Account.
3. Customize Your Voicemail Controls
Turns these features on or off anytime you want. Activate email notification at the touch of a button. Record Scheduled Greetings for different hours of the day and different days of the year. Choose a new PIN for voicemail access whenever you want.
You can send incoming calls to any phone number you choose in Canada, the US or Puerto Rico. And even with this advanced functionality, it's still included with every ComCanada calling plan.
The Follow Me feature allows you to receive calls at multiple numbers you designate. If you do not pick up at one location the system will ring onto a second or a third number that you specify. This feature can only be set using the online Client Control Panel.
ComCanada Anonymous Call Block lets you easily stop those annoying anonymous calls. All calls marked from callers who have deliberately blocked their Caller ID will be sent to a system message indicating that you do not accept anonymous calls.