| Q. Do I need a Fax machine? |
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A. No, we provide you with a fax number and all you need is an Email account or a web browser to send and receive faxes. If you need to send an original document with signatures you can scan them into your computer and then send them via ComCanada Internet Fax. |
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| Q. What is Fax to
Email? |
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A. Faxes sent to your ComCanada Internet Fax
assigned number or ComCanada Internet Fax 800 fax number
are received by our servers. As soon as
transmission has completed we then send you an
Email with the fax as a graphic attachment. |
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| Q. Can I receive
multiple page faxes? |
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A. YES. Both TIF and PDF attachments can
have many pages in one (multi-page)
file. |
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| Q. Do I need to
download or install software? |
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A. NO. All you need is an
ComCanada Internet Fax number and an email
account. |
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| Q. Can I forward my
existing fax number to my ComCanada Internet Fax
number? |
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A. YES there are a couple of
ways. You can simply get your telephone service
provider to forward all calls made to your
existing fax line to your new ComCanada Internet Fax
number. This way you keep your separate fax line
for outgoing faxes and as a spare line however
you pay for the line. Some phone lines have a
call forwarding feature already available. See
your providers documentation or send us an email
at support@comcanada.ca
and we will be happy to help. |
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| Q. Can I get a
toll-free ComCanada Internet Fax number? |
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A. YES. Toll-Free numbers are
available throughout North America. |
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| Q. Can I get a
toll-free ComCanada Internet Fax number? |
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A. YES. ComCanada Internet Fax is fully compatible with all makes of handheld devices. All you need in a mobile internet connection and browser. |
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| Q. How can I get
ComCanada Internet Fax but keep my existing fax
number? |
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A. A couple of ways. You can simply
get your telephone service provider to forward
all calls made to your existing fax line to your
new ComCanada Internet Fax number. This way you can keep
your separate fax line for outgoing faxes and as
a spare line, but you pay for that.
Alternatively, phone companies will
allow you to cancel the "line" but keep the
"number". All calls are redirected to another
"line" such as your ComCanada Internet Fax number.
Because you no longer have a "line" your cost
is reduced. Talk to your service provider for
more information. |
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| Q. Can I get
separate ComCanada Internet Fax numbers for different
individuals or departments? |
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A. Absolutely. One of the benefits of
ComCanada Internet Fax is that your faxes become as
personal and private as your email. As a members
of our service you will be able to create
additional fax numbers for your account. There
is a charge for the additional numbers. |
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| Q. Is there a limit
on the number of Faxes I can receive? |
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A. NO. The only limitation is
how much storage capacity your email service
provider allows you. Some email service
providers only allow an attachment of 1MB in
size or the equivalent of a 40 page
fax. |
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| Q. What is Never
Busy Service? |
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A. ComCanada Internet Fax provides you with just
one fax number however with our system you can
receive several faxes simultaneously for your
fax number thereby eliminating busy signals on
your fax line. |
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| Q. Will I receive
advertising or spam as a result of joining
ComCanada Internet Fax? |
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A. NO. We do not sell
advertising space and we will not sell, lend or
pass on your information to any third
party. |
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| Q. What is a FAX
SPAM FILTER? |
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A. You can block junk faxes by adding
the sender's fax number to your list of blocked
callers. If a number is in the blocked caller
list our system will not accept any faxes from
that number. |
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| Q. How do I make
the Viewer automatically open the Email
attachment? |
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A. Most users don't need to do
anything. Most PCs are already set up to read
TIFs.
However if you need to, here's
how to set your default TIFF viewer on a PC.
Find an e-mail with an attached fax or TIFF file
(e.g. the Test Fax.)
a) Save the TIFF
file to your hard drive.
b) Find the image
on your hard drive ie. in Windows Explorer. Find
the file and highlight it (click it once with
the left mouse button).
c) Hold the "Shift"
key down and right-click on the file, or press
Shift+F10. A menu will appear.
d) Choose
"Open With..." from the menu. You'll see a list
of your programs. Scroll down the list until you
find -
- Imaging
- Kodak Imaging or
- Wang Imaging.
Now highlight it
(click on it once).
e) Make sure there is a
check mark in the box below the list of programs
that says "Always use this program to open this type of file".
f) Click "OK." Your fax
should now be displayed in the "Imaging for Windows" program.
From now on when you
view any TIF file it will automatically be
opened with the imaging program you selected.
You can open the program directly by going to
START > PROGRAMS > ACCESSORIES >
IMAGING. |
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| Q. How will I know
if my fax was successful? |
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A. All faxes sent through ComCanada Internet Fax
get a confirmation email. This email will either
confirm that the fax was successfully sent or
inform you after 6 tries that it failed. The
reason will also be provided. |
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| Q. How long does
it take from the time a fax is received until it
arrives in my email? |
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A. On average we send the email with
the attachment within 1-2 minutes from the time
the last page has been received. We have no
control over the time it takes to reach you as
this is dependant on your email service
provider. Generally this should not take more
than a minute. |
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| Q. What about
viruses ? Aren't they spread mostly by opening
email attachments? |
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A. TIF attachments are completely
safe. Viruses do not infect TIF files as they
are graphics files like a .BMP or a .GIF - there
is no executable code in them. |
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