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This is an
agreement ("Agreement") between ComCanada Communications Inc.
("we," "us" or " ComCanada Communications Inc.") and the user
("you," "user" or "Customer") of ComCanada Communications Inc.'s
communications services ("Service") and any IP adapter or
gateway devices, ("Device" or "Equipment") used to provide the
Service.
BY ACTIVATING
OR USING THE SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO
ENTER INTO THIS AGREEMENT AND THAT YOU HAVE READ AND UNDERSTAND
FULLY THE TERMS AND CONDITIONS OF THIS AGREEMENT.
1. EMERGENCY
SERVICES- 911 DIALING
1.1
Non-Availability of Traditional 911 or E911 Dialing Service.
The Service does
not support traditional 911 or E911 access to emergency services
in all locations. Where we do not offer traditional 911 or E911
access, we offer a feature known as "911 Dialing" which is a
limited emergency calling service available only on ComCanada
Communications Inc.-certified Devices or Equipment. The 911
Dialing feature of the Service is different in a number of
important ways from traditional 911 or E911 service as described
on our website page for 911 Dialing under "Features," and below.
You shall inform any household residents, guests and other third
persons who may be present at the physical location where you
utilize the Service of (i) the non-availability of traditional
911 or E911, and (ii) the important differences in and
limitations of the ComCanada Communications Inc. 911 Dialing
feature as compared with traditional 911 or E911 dialing.
1.2 How
Emergency Personnel are Contacted.
When the
emergency response center receives your call, the operator
will not have your address and may not have your
phone number. You must therefore provide your address and phone
number in order to get help. Some local emergency response
centers may decide not to have their general numbers answered by
live operators 24 hours a day; for this reason, you should
always have an alternate means of accessing traditional 911
services (i.e. via cellular phone).
1.3 Service
Outages.
Service Outages:
911 Dialing does not function in the event of a power failure,
network, or hardware failure/malfunction at your location or
ours, or both. If there is any such interruption, 911 Dialing
will not function. Such outages may occur for a variety of
reasons, including, but not limited to, those reasons described
elsewhere in this Agreement.
1.4 Disclaimer
of Liability and Indemnification.
We do not have
any control over whether, or the manner in which, calls using
our 911 Dialing service are answered or addressed by any local
emergency response center. We disclaim all responsibility for
the conduct of local emergency response centers and the national
emergency calling center. We rely on third parties to assist us
in routing 911 Dialing calls to local emergency response. We
disclaim any and all liability or responsibility in the event
such third party data used to route calls is incorrect or yields
an erroneous result. Neither ComCanada Communications Inc. nor
its officers or employees may be held liable for any claim,
damage, or loss, and you hereby waive any and all such claims or
causes of action, arising from or relating to our 911 Dialing
service. You shall defend, indemnify, and hold harmless
ComCanada Communications Inc., its officers, directors,
employees, affiliates and agents and any other service provider
who furnishes services to you in connection the Service, from
any and all claims, losses, damages, fines, penalties, costs and
expenses (including, without limitation, attorneys fees) by, or
on behalf of, you or any third party relating to the absence,
failure or outage of the Service, including 911 Dialing,
incorrectly routed 911 Dialing calls, and/or the inability of
any user of the Service to be able to use 911 Dialing or access
emergency service personnel.
1.5 Alternate
911 Arrangements.
If you are not
comfortable with the limitations of the 911 Dialing service, you
should consider having an alternate means of accessing
traditional 911 or E911 services or terminating the service.
2. SERVICE
2.1 Term
Except for
customers on one year contract, this Agreement will
automatically renew on a monthly basis and you will be
responsible for an additional full months charges, including,
without limitation, all unbilled usage charges if applicable,
all of which will immediately become due and payable, unless you
provide written notice of cancellation to ComCanada
Communications Inc. at least ten (10) days before the end of
your current monthly term. ComCanada Communications Inc. will
pursue collection for unpaid amounts on disconnected accounts
and may report to credit bureaus.
Customer on one
year contract may cancel Service before the end of the one (1)
month free trial or after twelve (12) months of the Activation
Date without penalty. If Customer on one year contract cancels
the Service for any reason after the one (1) month free trial or
before twelve (12) months of service, a $50 cancellation fee
will be applied upon cancellation.
2.2.1
Residential Use
If you are
subscribing to ComCanada Communications Inc.'s Residential
services, the Service and Device are provided to you as a
residential user, for your personal, residential, non-business
and non-professional use. You cannot use the Service or Device
for any commercial or governmental activities, profit-making or
non-profit, including but not limited to home office, business,
sales, tele-commuting, telemarketing (including without
limitation charitable or political solicitation or polling),
autodialing, continuous or extensive call forwarding, bulk
faxing or any other commercial activities. You cannot resell or
transfer the Service or the Device to any other person for any
purpose, or make any charge for the use of the Service.
ComCanada Communications Inc. reserves the right to immediately
terminate or modify the Service, if ComCanada Communications
Inc. determines, in its sole discretion, that Customer's Service
is being used for non-residential or commercial use.
2.2.2 Business
Use
If you are
subscribing to ComCanada Communications Inc.'s Small Business
services, the Service and Device are provided to you as a small
business user. You cannot resell or transfer the Service or the
Device to any other person for any purpose, or make any charge
for the use of the Service. You cannot use the Service or the
Device for auto-dialing, continuous or extensive call
forwarding, telemarketing (including without limitation
charitable or political solicitation or polling), bulk faxing or
any other activity that will result in excessive use of the
Service. ComCanada Communications Inc. reserves the right to
immediately terminate or modify the Service, if ComCanada
Communications Inc. determines, in its sole discretion, that
Customer's Service is being used for any of the aforementioned
activities.
2.3 Prohibited
Use of Service and Device ComCanada Communications Inc. reserves
the right to terminate your Service without notice if you
violate any of the following acceptable use policies.
2.3.1 Compliance
to Local Laws
You cannot to
use ComCanada Communications Inc. Service and Device for
transmitting or receiving any Communications or material of any
kind that would (i) constitute a criminal offense, give rise to
a civil liability, or otherwise violate any applicable local,
state, national or international law or (ii) encourages conduct
that would constitute a criminal offense, give rise to a civil
liability, or otherwise violate any applicable local, state,
national or international law. ComCanada Communications Inc.
reserves the right to terminate your service immediately and
without advance notice if ComCanada Communications Inc., in its
sole discretion, believes that you have violated any of the
above restrictions. You further agree that ComCanada
Communications Inc. may forward your personal information or any
communications you made through ComCanada Communications Inc. to
appropriate authorities for investigation and prosecution if we
believe that you have violated any of the above restrictions.
You agree to indemnify and hold harmless ComCanada
Communications Inc. against any liability resulting from misuse
of your Service and Device.
2.3.2
Unauthorized Use of Firmware or Software Any Device provide to
you will contain firmware or software protected by trademark,
copyright or other intellectual property laws. You agree to use
the firmware or software only to receive the Service. ComCanada
Communications Inc. will not provide any passwords, codes or
other information or assistance that would allow you to use the
Device for any other purpose.
You will not
reverse compile, disassemble or reverse engineer or otherwise
attempt to derive the source code from the binary code of the
firmware or software.
2.3.3
Unauthorized Use of Device or Service You will not erase or
modify any serial numbers or equipment identifiers on the
Device. You will not perform a factory reset of the Device.
2.4 Loss of
Power or Internet Access
You acknowledge
and understand that the Service does not function in the event
of power failure and that the Service requires a fully
functional broadband connection to the Internet (which is not
provided by ComCanada Communications Inc.). In the event that
there is an interruption of service by your Internet service
provider ("ISP"), you will continue to be billed for the Service
until you terminate the Service in accordance with this
Agreement.
2.5 Theft of
Service
You agree to
notify ComCanada Communications Inc. immediately, in writing or
by calling the ComCanada Communications Inc. customer support
line, if the Device is stolen or if you become aware at any time
that your Service is being stolen or fraudulently used. When you
call or write, you must provide your account number and a
detailed description of the circumstances of the Device theft or
fraudulent use of Service. Failure to do so in a timely manner
may result in the termination of your Service and additional
charges to you. Until such time as ComCanada Communications Inc.
receives notice of the theft or fraudulent use, you will be
liable for all use of the Service using a Device stolen from you
and any and all stolen Service or fraudulent use of the Service.
2.6 Service
Difference
You acknowledge
and understand that the Service is not the same as telephone
service. The Service is subject to different regulatory
treatment than telephone service. This treatment may limit or
otherwise affect your rights of redress before Federal or
Provincial telecommunications regulatory agencies.
3. CHARGES /
PAYMENTS / DEFAULT / TAXES / TERMINATION
3.1 Billing
Upon service
activation, you agree to provide us a valid email address and
your credit card information to be stored on file. We reserve
the right to refuse credit cards from select issuers. All
amounts due will be charged to your credit card.
All charges,
applicable taxes and surcharges will billed monthly in advance.
All for usage-based charges, which will be billed monthly in
arrears. If the card expires, you close your account, your
billing address changes, or the card is cancelled and replaced
owing to loss or theft, you must advise us immediately or update
your credit card file through our website.
Notification of
monthly invoices will be sent to you via your email address on
file with us. We reserve the right to bill at more frequent
intervals if the amount you owe to us at any time exceeds $100
or the credit limit preset on your account. ComCanada
Communications Inc. bills usage charges in full minute
increments that are rounded up to the next full minute.
The above fees
and charges are defined as follows:
* Device
Deposit - A CAD$50 fee will be charged as security deposit if
you choose a device rental option at service activation. This
deposit is fully refundable upon return of the Device, in
original salable condition, after you cancel your account.
* Monthly
Service Fee - This is the basic charge associated with your
service. This fee includes the calling charges defined by your
plan, the features associated with your plan and basic account
services.
* Usage Charges
- If you exceed the number of calling minutes on your plan, we
will bill you for the minutes you use above your allowance. We
also bill for calls to directory assistance and other
information services.
* Long Distance
Usage Charges - These are the fees associated with calls to
locations outside the local calling area of your assigned
ComCanada Communications Inc. phone number or unlimited calling
areas as specified in your plan.
* Advanced
Features, Add-Ons, Premium Services - These are additional fees
for enhanced features and services such as Toll Free.
* Equipment
Purchases - These are for VOIP adapter and router equipment
associated with VOIP service if you choose a device purchase
option at service activation.
* Regulatory
Recovery Fee - A regulatory recovery surcharge of $1.50 applies
to each phone number for regulatory-related fees and expenses,
including taxes, number portability charges, and related legal
fees.
3.2 Billing
Disputes
You must notify
ComCanada Communications Inc. in writing within 7 days after
receiving your credit card statement if you dispute any
ComCanada Communications Inc. charges on that statement or such
dispute will be deemed waived. Billing disputes should be
notified to the following:
By Mail:
ComCanada
Communications Inc.
232 – 1027 Davie
St.
Vancouver, BC –
V6E 4L2
or
By E-Mail:
billing@comcanada.ca
3.3 Payment
ComCanada
Communications Inc. accepts payments only by credit card as set
forth in Section 3.1. Your initial use of the Service authorizes
ComCanada Communications Inc. to charge the credit card account
number on file with ComCanada Communications Inc., including any
changed information given ComCanada Communications Inc. if the
card expires or is replaced, or if you substitute a different
card, for ComCanada Communications Inc. charges as set forth in
Section 3.1. This authorization will remain valid until 30 days
after ComCanada Communications Inc. receives your written notice
terminating ComCanada Communications Inc.'s authority to charge
your credit card, whereupon ComCanada Communications Inc. will
charge you the disconnect fee and any other outstanding charges
and terminate the Service. ComCanada Communications Inc. may
terminate your Service at any time in its sole discretion, if
any charge to your credit card on file with ComCanada
Communications Inc. is declined or reversed, your credit card
expires and you have not provided ComCanada Communications Inc.
with a valid replacement credit card or in case of any other
non-payment of account charges. Termination of Service for
declined or expired card, reversed charges or non-payment leaves
you FULLY LIABLE to ComCanada Communications Inc. for ALL
CHARGES ACCRUED BEFORE TERMINATION and for all costs incurred by
ComCanada Communications Inc. in collecting such amounts, such
as (but not limited to) collection costs and attorney's fees.
3.4
Termination/Discontinuance of Service ComCanada Communications
Inc. reserves the right to suspend or discontinue providing the
Service at any time in its sole discretion. If ComCanada
Communications Inc. terminates the Service without reason, you
will only be responsible for charges accrued through the date of
termination, including a pro-rated portion of the final month's
charges. If your Service is terminated because you have violated
the terms of this Agreement, you will be responsible for the
full month's charges to the end of the current term, including
without limitation unbilled charges, plus any charges related to
the Device.
3.5 30 Day
Money Back Guarantee
If customer
cancels service within 30 days of activation, ComCanada
Communications Inc. will provide a full refund to customers upon
request. The money back guarantee applies only to the
first-ordered line per account, not to additional or secondary
lines. We will refund the activation fee, the monthly charge for
the first month of Service, shipping charges and setup fee
provided that:
a) you have not
exceeded 250 minutes of usage;
b) you cancel
your Service within the applicable period;
c) All rental
equipment is returned in the original packaging, including all
components and manual within 14 days of cancellation.
d) the Device is
returned in the original packaging with the UPC or bar code
intact and is accompanied by all components, accessories, parts,
manuals, registration cards and other documentation; and
e) Purchased
equipment returned in original packaging, including components
and manuals, within 30 days is fully refundable. Returns after
30 days of purchase is subject to a $25 re-stocking fee. Returns
after 180 days of purchase will be non-refundable.
f) prior to
returning the Device to us, you obtain a valid return
cancellation number by emailing cancel@comcanada.ca
3.6
Cancellation
Customer can
cancel Service by contacting ComCanada Communications Inc by
phone at (604) 484 4248 and returning rental Device to us within
fourteen (14) days. Cancellations are not deemed completed and
service charges will continue to apply until we have received
rental Device with a valid cancellation number.
3.7 Return of
Rental Device
Rental Device
must be returned to ComCanada Communications Inc. within
fourteen (14) days of cancellation to the following address:
ComCanada
Communications Inc.
232 – 1027 Davie
St.
Vancouver, BC –
V6E 4L2
Rental Device
must be returned in the original packaging and in original
working condition. It must include all components, manuals and
registration card(s). If Rental Device is lost or is returned
incomplete or damaged, replacement charges will apply as
follows:
Phone adapter -
$100
Power plug - $30
Ethernet cable -
$10
Power plug clip
- $5
You are solely
responsible for the cost and risk of return shipping of Rental
Device to us.
4. CHANGES TO
THIS AGREEMENT
ComCanada
Communications Inc. may change the terms and conditions of this
Agreement at any time. Such changes will become effective and
binding once posted on to the "Terms & Conditions" section of
ComCanada Communications Inc.'s website at
http://www.comcanda.ca and no further notice by ComCanada Communications Inc.
is required.
5. WARRANTY and
LIABILITY LIMITATIONS / INDEMNIFICATION
5.1 Limitation
of Liability
ComCanada
Communications Inc. shall not be liable for any delay or failure
to provide the Service, including 911 dialing, at any time or
from time to time, or any interruption or degradation of voice
quality that is caused by any of the following:
1) act or
omission of an underlying carrier, service provider, vendor or
other third party;
2) equipment,
network or facility failure;
3) equipment,
network or facility upgrade or modification;
4) force majeure
events such as (but not limited to) acts of god; strikes; fire;
war; riot; government actions;
5) equipment,
network or facility shortage;
6) equipment or
facility relocation;
7) service,
equipment, network or facility failure caused by the loss of
power to Customer;
8) outage of
Customer's ISP or broadband service provider;
9) act or
omission of Customer or any person using the Service or Device
provided to Customer; or
10) any other
cause that is beyond ComCanada Communications Inc.'s control,
including without limitation a failure of or defect in any
Device, the failure of an incoming or outgoing Communications,
the inability of Communications (including without limitation
911 dialing) to be connected or completed, , or degradation of
voice quality.
ComCanada
Communications Inc.'s aggregate liability for (i) any failure or
mistake;
(ii) any claim
with respect to ComCanada Communications Inc.'s performance or
nonperformance hereunder or (iii) any ComCanada Communications
Inc. act or omission in connection with the subject matter
hereof shall in no event exceed Service charges with respect to
the affected time period.
5.2 Disclaimer
of Damages
IN NO EVENT
SHALL COMCANADA COMMUNICATIONS INC., ITS OFFICERS, DIRECTORS,
EMPLOYEES, AFFILIATES OR AGENTS OR ANY OTHER SERVICE PROVIDER
WHO FURNISHES SERVICES TO CUSTOMER IN CONNECTION WITH THIS
AGREEMENT OR THE SERVICE BE LIABLE FOR ANY DIRECT, INCIDENTAL,
INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES,
OR FOR ANY OTHER DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF
DATA, LOSS OF REVENUE OR PROFITS, OR DAMAGES ARISING OUT OF OR
IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICE,
INCLUDING INABILITY TO BE ABLE TO DIAL 911 OR TO ACCESS
EMERGENCY SERVICE PERSONNEL THROUGH THE SERVICE. THE LIMITATIONS
SET FORTH HEREIN APPLY TO CLAIMS FOUNDED IN BREACH OF CONTRACT,
BREACH OF WARRANTY, PRODUCT LIABILITY, TORT AND ANY AND ALL
OTHER THEORIES OF LIABILITY AND APPLY WHETHER OR NOT ComCanada
Communications Inc. WAS INFORMED OF THE LIKELIHOOD OF ANY
PARTICULAR TYPE OF DAMAGES.
5.3
Indemnification
Customer agrees
to defend, indemnify, and hold harmless ComCanada Communications
Inc., its officers, directors, employees, affiliates and agents
and any other service provider who furnishes services to
Customer in connection with this Agreement or the Service, from
any and all claims, losses, damages, fines, penalties, costs and
expenses (including, without limitation, reasonable attorneys
fees) by, or on behalf of, Customer or any third party or user
of Customer's Service, relating to this Agreement, the Services,
including 911dialing, or the Device. This paragraph shall
survive termination of this Agreement.
5.4 No
Warranties on Service
COMCANADA
COMMUNICATIONS INC. MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS OF THE SERVICE FOR A PARTICULAR
PURPOSE, TITLE OR NON-INFRINGEMENT OR ANY WARRANTY ARISING BY
USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OR
ANY WARRANTY THAT THE SERVICE WILL MEET CUSTOMER'S REQUIREMENTS.
WITHOUT LIMITING THE FOREGOING, ComCanada Communications Inc.
DOES NOT WARRANT THAT THE SERVICE WILL BE WITHOUT FAILURE,
DELAY, INTERRUPTION, ERROR, DEGRADATION OF VOICE QUALITY OR LOSS
OF CONTENT, DATA OR INFORMATION. NEITHER ComCanada
Communications Inc. NOR ITS OFFICERS, DIRECTORS, EMPLOYEES,
AFFILIATES OR AGENTS OR ANY OTHER SERVICE PROVIDER OR VENDOR WHO
FURNISHES SERVICES OR PRODUCTS TO CUSTOMER IN CONNECTION WITH
THIS AGREEMENT OR THE SERVICE WILL BE LIABLE FOR UNAUTHORIZED
ACCESS TO COMCANADA COMMUNICATIONS INC.'S OR CUSTOMER'S
TRANSMISSION FACILITIES OR PREMISES EQUIPMENT OR FOR
UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF,
CUSTOMER'S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION
THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES OR ANY OTHER
METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF
COMCANADA COMMUNICATIONS INC.'S OR ITS SERVICE PROVIDER'S OR
VENDORS' NEGLIGENCE. STATEMENTS AND DESCRIPTIONS CONCERNING THE
SERVICE OR DEVICE, IF ANY, BY COMCANADA COMMUNICATIONS INC. OR
COMCANADA COMMUNICATIONS INC.'S AGENTS OR INSTALLERS ARE
INFORMATIONAL AND ARE NOT GIVEN AS A WARRANTY OF ANY KIND.
5.5 No
Warranties, or Limited Warranties, for Devices If Customer
purchased the Device new from ComCanada Communications Inc. and
the Device included a limited warranty at the time of purchase,
Customer must refer to the separate limited warranty document
provided with the Device for information on the limitation and
disclaimer of certain warranties.
Remedies for
breach of any such warranties will be limited to those expressly
set forth in such documentation. If Customer's Device did not
include a limited warranty from ComCanada Communications Inc. at
the time of purchase, Customer agrees that it accepts its Device
"as is" and that Customer is not entitled to replacement or
refund in the event of any defect, except that for Retail
Customers only, ComCanada Communications Inc. will provide a
limited warranty on the Device as to manufacturing defects only
for a period of one (1) year from the date of purchase. This
Retail Customer limited warranty shall not apply to any defect
or failure other than a manufacturing defect, and, without
limiting the generality of the foregoing, shall not apply to any
defect caused by damage in transit, retailer handling or Retail
Customer handling. Retail Customer's sole remedy for any breach
of this Retail Customer limited warranty is to obtain a repaired
or replacement Device, by following the return procedures set
forth in Section 1.8. Retail Customer must include with the
returned Device a letter stating that the Retail Customer is
returning the Device for warranty repair or replacement and
stating the nature of the defect. This Retail Customer limited
warranty shall also apply in lieu of the limited warranty
included with the Device if such included limited warranty is
less favorable to Retail Customer than that contained herein..
OTHER THAN WARRANTIES AS TO THE DEVICE EXPRESSLY SET FORTH IN
DOCUMENTATION PROVIDED WITH THE DEVICE AND THE RETAIL CUSTOMER
LIMITED WARRANTY EXPRESSLY SET FORTH HEREIN, COMCANADA
COMMUNICATIONS INC. MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR
IMPLIED, AND SPECIFICALLY DISCLAIMS ANY WARRANTY OF
MERCHANTABILITY, FITNESS OF THE DEVICE FOR A PARTICULAR PURPOSE,
TITLE OR NON-INFRINGEMENT OR ANY WARRANTY ARISING BY USAGE OF
TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OR ANY
WARRANTY THAT THE, DEVICE OR ANY FIRMWARE OR SOFTWARE IS "ERROR
FREE" OR WILL MEET CUSTOMER'S REQUIREMENTS. THE FOREGOING WILL
NOT BE DEEMED TO LIMIT ANY DISCLAIMER OR LIMITATION OF WARRANTY
SET FORTH IN THE DOCUMENTATION PROVIDED WITH THE DEVICE.
5.6 No Third
Party Beneficiaries
No provision of
this Agreement provides any person or entity not a party to this
Agreement with any remedy, claim, liability, reimbursement, or
cause of action or creates any other third party beneficiary
rights.
5.7 Content
You are liable
for any and all liability that may arise out of the content
transmitted by or to you or Users using the Services. You shall
assure that your or User's use of the Services and content will
at all times comply with all applicable laws, regulations and
written and electronic instructions for use. ComCanada
Communications Inc. reserves the right to terminate or suspend
affected Services, and/or remove your or Users content from the
Services, if ComCanada Communications Inc. determines that such
use or content doer not conform with the requirements set forth
in this Agreement or interferes with ComCanada Communications
Inc.'s ability to provide Services to you or others or receives
notice from anyone that your or Users' use or Content may
violate any laws or regulations. ComCanada Communications Inc.'s
actions or inaction under this Section shall not constitute
review or approval of your or Users' use or Content. You will
indemnify and hold ComCanada Communications Inc. against any and
all liability arising from the content transmitted by or to you
or to Users using the Services. A "User" means any person,
whether authorized or unauthorized, using the Service and/or
Device provided to you.
6. GOVERNING
LAW / RESOLUTION OF DISPUTES
6.1 Mandatory
Arbitration
Any dispute or
claim between Customer and ComCanada Communications Inc. arising
out of or relating to the Service or Device provided in
connection with this Agreement shall be resolved by a
arbitration organization of ComCanada Communications Inc.'s
choosing. The arbitration shall take place in Vancouver, BC,
Canada and shall be conducted in English. The arbitrator's
decision shall follow the plain meaning of the relevant
documents, and shall be final and binding. Without limiting the
foregoing, the parties agree that no arbitrator has the
authority to: (i) award relief in excess of what this Agreement
provides; or (ii) award punitive or exemplary damages. Judgment
on the award rendered by the arbitrators may be entered in any
court having jurisdiction thereof. All claims shall be
arbitrated individually and Customer will not bring, or join any
class action of any kind in court or in arbitration or seek to
consolidate or bring previously consolidated claims in
arbitration. CUSTOMER ACKNOWLEDGES THAT THIS ARBITRATION
PROVISION CONSTITUTES A WAIVER OF ANY RIGHT TO A JURY TRIAL.
6.2 Governing
Law
The Agreement
and the relationship between you and ComCanada Communications
Inc. shall be governed by the laws of British Columbia, Canada.
To the extent court action is initiated to enforce an
arbitration award or for any other reason consistent with
Section 6.1, you and ComCanada Communications Inc. agree to
submit to the personal and exclusive jurisdiction of the courts
located within the province of British Columbia, Canada.
6.3 Entire
Agreement
This Agreement
and the rates for Services found on ComCanada Communications
Inc.'s website constitute the entire agreement between you and
ComCanada Communications Inc. and govern your use of the
Service, superseding any prior agreements between you and
ComCanada Communications Inc. and any and all prior or
contemporaneous statements, understandings, writings,
commitments, or representations concerning its subject matter.
No amendment to this Agreement shall be binding upon ComCanada
Communications Inc. unless and until posted in accordance with
Section 3 hereof.
6.4
Severability
If any part of
this Agreement is legally declared invalid or unenforceable, all
other parts of this Agreement are still valid and enforceable.
Such invalidity or non-enforceability will not invalidate or
render unenforceable any other portion of this Agreement.
7. PRIVACY
ComCanada
Communications Inc. Service utilizes, in whole or in part, the
public Internet and third party networks to transmit voice and
other Communications. ComCanada Communications Inc. is not
liable for any lack of privacy which may be experienced with
regard to the Service. |